Refund policy
Last updated: 15 November 2026
You can request a refund within 14 days of a payment.
14-day refund window
If Reportlume is not right for you, request a refund within 14 days of the date you were charged. This applies to the first payment and to each monthly renewal.
How to request a refund
E-mail the contact address on this page from your account e-mail address and include the order number from your receipt. Do not send card details or passwords.
How refunds are paid
Our order process is conducted by an online reseller, the payment provider named at checkout. That provider is the Merchant of Record for all our orders and handles payment, invoices, sales tax or VAT, and refunds. Refunds go back to the original payment method. The time for the money to appear depends on your bank or card issuer.
Your access after a refund
A full refund ends the paid access for that payment. A partial refund, for example a goodwill credit, does not shorten your current paid period.
Cancelling without a refund
You can cancel at any time. Cancelling stops future renewals, and your access continues until the end of the period already paid.
Exceptions
We may refuse a refund where there is evidence of fraud or repeated abuse of this policy. This policy does not limit any rights you have under consumer law.
Seller
Shahin Aghasiyev, Azerbaijan
Contact: [email protected]